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Code of Practice on P2P Marketing Calls
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Last updated: 16 April 2020  

Code of Practice (CoP) on Person-to-Person Marketing Calls
This CoP is issued jointly by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.  It aims to promote good banking practices by setting out the minimum standards that authorized institutions (AIs) should comply when making person-to-person telephone calls for marketing activities.  Although the CoP is issued on a voluntary basis, all (AIs) are expected to comply with the CoP.

Authenticate Marketing Calls from Banks 
To further strengthen customer protection, the 20 major retail banks engaging in telemarketing activities have agreed that their telemarketers will now provide the called person with his specific identity information, such as his staff ID, direct line or phone extension in addition to the current requirements.  The public can then call the bank’s hotline below to verify the identity of the caller.

Retail Banks Enquiry Numbers (+852)
Australia & New Zealand Banking Group Ltd.  3918 2000
Bank of China (Hong Kong) Limited 2826 6888 (within office hours), 
3988 2388 (after office hours)
Bank of Communications Co., Ltd. 2239 5559
The Bank of East Asia, Limited 2211 1333 (24-hour), 3608 3608
China CITIC Bank International Limited 3603 6633
China Construction Bank (Asia) Corporation Limited 3179 5533 (for credit cards and general enquiry), 
2779 5533 (for banking products and general enquiry)
Chiyu Banking Corporation Ltd. 2843 0111
Chong Hing Bank Limited 3768 1111
Citibank (Hong Kong) Limited 2860 0333
Dah Sing Bank, Ltd. 2507 8866
DBS Bank (Hong Kong) Limited 3668 0808
Fubon Bank (Hong Kong) Limited 2842 6322
Hang Seng Bank Ltd. 2822 0228
The Hongkong and Shanghai Banking Corporation Limited 2822 1111
Industrial and Commercial Bank of China (Asia) Limited 2189 5588
Nanyang Commercial Bank, Ltd. 2852 0888 (within office hours), 
2622 2633 (after office hours)
OCBC Wing Hang Bank Limited 2815 1123
Public Bank (Hong Kong) Limited 8107 0818
Shanghai Commercial Bank Ltd. 2818 0282
Standard Chartered Bank (Hong Kong) Limited 2886 8868 (24-hour, Retail), 
2820 3333
Wing Lung Bank Ltd. 2309 5555


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