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Last updated: 13 November 2018  
Interactive computer programme on " Internet Banking - Protect Your Money with Two-factor Authentication " - lets you experience the use of two-factor authentication via simulation games and quiz. (Flash Player 7 plug-in required)

  ATM simulation programme not only allows you to experience the basic use of ATMs (cash withdrawal and reset PIN), it allows you to experience the activation and cancellation of overseas ATM cash withdrawal (for details, please see Enhanced ATM Security Measuresas well.
(Chinese only)

A series of 6 episodes of the “Police Report” on e-banking security was produced by Radio Television Hong Kong and broadcast between July to December 2003. The episodes are in English and may be viewed by clicking the draw-down menu:

(Note: The above video episodes are playable with Windows Media Player v.7.0 or above. Free download of the Player is available here.)


Guide for SMEs in Obtaining Business Loan from Lending Institutions

The Leaflet on Internet Banking - Convenient & Safe gives latest tips to customers on the basic precautions they should adopt when conducting e-banking services.


 The Guide to Greater Credit Data Sharing Leaflet explains what credit data sharing is about and the benefit to customers, banks and the community at large.


The Financial Health Leaflet explains the importance of managing credit and the consequences of bankruptcy, with suggestions on measures to enhance financial planning and management.

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 A Commercial Credit Reference Agency for Hong Kong - This leaflet explains how the commercial credit reference agency operates and its benefits to borrowers and lenders.


The Understanding Dormant Accounts Leaflet explains why customers should avoid dormant accounts.


Established in November 2012, the Investor Education Centre (IEC) is a subsidiary of the Securities and Futures Commission (SFC) to take a holistic approach to improving financial literacy in Hong Kong. The IEC aims to raise and improve financial literacy for all segments of the population and therefore has multiple target audiences ranging from the general population of financial consumers and investors to specific groups within the community who may require more targeted financial education.

    The leaflet on "Fighting Crime and Terrorism - How You Can Help" explains how customers can help banks in the prevention of money laundering and terrorist financing.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

ATM Security Tips (Chinese only)


    Enhanced Security Measures for Overseas ATM Transactions
To further enhance the security of ATM services across the banking industry, with effect from 1 March 2013, the overseas ATM cash withdrawal capability for all ATM cards (including debit cards and credit cards) issued by Authorized Institutions in Hong Kong are pre-set as "deactivated" to minimize unauthorized ATM transactions. For details, please refer to the leaflet.


Electronic Bill Presentment and Payment Service (EBPP) provides a single consolidated platform for the straight-through processing of electronic bill presentments and payments. Individuals will be able to receive, view, manage and schedule payments for their electronic bills issued by registered merchants through their designated e-banking accounts. For details, please refer to the brochure.

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